Terms of Service

1. Agreement to Terms

By accessing our website or engaging StayKnown Systems ("we," "our," or "us") for services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

These terms apply to all clients, visitors, and others who access or use our services.

2. Description of Services

StayKnown Systems provides done-for-you client retention services for service-based businesses, including but not limited to:

• Automated text message follow-up sequences (thank-you texts, review requests, rebooking reminders, win-back campaigns)
• Email follow-up campaigns
• Message setup, configuration, and ongoing management
• Monthly performance summaries and support

The specific services included in your plan are determined by the package you select at the time of enrollment. We reserve the right to modify or update our service offerings at any time with reasonable notice.

3. SMS / Text Messaging Terms

By engaging StayKnown Systems to send text messages on behalf of your business, you agree to the following:

• You confirm that you have obtained proper consent from each customer whose phone number you provide to us before we send them any text messages on your behalf.
• You agree to comply with all applicable laws governing commercial text messaging, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines.
• You are responsible for ensuring your customer list is accurate and that contacts have opted in to receive messages from your business.
• All messages sent through our system will include opt-out instructions. Recipients may reply STOP at any time to unsubscribe.
• Message and data rates may apply to recipients based on their mobile carrier and plan.

4. Payment and Billing

By enrolling in a StayKnown Systems plan, you agree to the following billing terms:

• Services are billed on a monthly basis beginning on your enrollment date.
• Payment is due at the start of each billing cycle.
• All fees are non-refundable unless otherwise agreed in writing.
• We reserve the right to suspend or terminate services if payment is not received within a reasonable time after the due date.
• Prices are subject to change with 30 days' notice.

5. Cancellation Policy

You may cancel your StayKnown Systems subscription at any time — there are no long-term contracts.

• To cancel, contact us at Info@Stayknownsystems.com before your next billing cycle.
• Cancellations received after a billing cycle has begun will take effect at the end of that billing period.
• Upon cancellation, all automated messages associated with your account will be stopped promptly.
• We do not offer prorated refunds for partial months of service.

6. Your Responsibilities

As a client of StayKnown Systems, you are responsible for:

• Providing accurate and up-to-date business information and customer contact lists
• Ensuring all customers you provide contact information for have consented to receive communications from your business
• Reviewing and approving message copy before your system goes live
• Notifying us promptly of any changes to your business that may affect the services
• Complying with all applicable laws related to your business and the use of automated messaging

7. Intellectual Property

All content on the StayKnown Systems website — including text, graphics, logos, and design — is the property of StayKnown Systems and is protected by applicable intellectual property laws.

Message copy and follow-up sequences we create for your business are delivered for your use as a client. We retain the right to use general frameworks and strategies across our client base.

8. Disclaimer of Warranties

Our services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the results you will achieve from using our services.

While we work to deliver professional, effective follow-up systems, we cannot guarantee specific outcomes such as a particular number of returning clients, reviews, or revenue increases. Results will vary based on your business, industry, and customer base.

9. Age Restriction

Our services, including SMS text messaging, are intended for individuals who are 18 years of age or older. By opting in to receive text messages or engaging our services, you confirm that you are at least 18 years old. We do not knowingly collect information from or send marketing messages to individuals under the age of 18.

10. Carrier Liability Disclaimer

Mobile carriers are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to effective transmission by your mobile carrier and is outside the control of StayKnown Systems. We are not responsible for any messages that are delayed, undelivered, or blocked by your carrier.

11. Limitation of Liability

To the fullest extent permitted by law, StayKnown Systems shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising from our services shall not exceed the total amount you paid us in the three months preceding the claim.

12. Changes to These Terms

We reserve the right to update these Terms of Service at any time. We will notify existing clients of significant changes by email or through our website. Your continued use of our services after any changes constitutes acceptance of the updated terms.

13. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions.

14. Contact Us

If you have questions about these Terms of Service, please contact us:

StayKnown Systems LLC
Clayton, NC
Email: Info@StayKnownSystems.com
Phone: (336) 649-4222