Privacy Policy

1. Introduction

StayKnown Systems ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our website or services.

2. Information We Collect

We may collect the following types of information:

• Contact Information — name, email address, phone number, and business name when you submit a form or book a call.
• Business Information — details about your business type, size, and current tools or platforms you use.
• Communications — messages you send us via email, forms, or phone.
• Usage Data — information about how you interact with our website, including pages visited and time spent.
• Client Data — if you use our services, we may process contact information for your customers (names, phone numbers, email addresses) solely to provide the follow-up services you have engaged us to deliver.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our services
• Respond to your inquiries and schedule consultations
• Set up and manage automated follow-up systems on your behalf
• Send you updates, reports, or communications related to your account
• Comply with legal obligations

We do not use your information or your clients' information for any purpose other than delivering the services you have agreed to receive.

4. Text Message (SMS) Communications

StayKnown Systems sends automated text messages on behalf of our clients to their customers as part of our follow-up services. The following applies to all SMS communications we manage:

• Text messages are only sent to individuals who have provided their phone number to our client's business and have given consent to receive communications.
• Message frequency varies based on the follow-up plan selected (thank-you texts, review requests, rebooking reminders, and win-back messages).
• Message and data rates may apply depending on your mobile carrier and plan.
• Recipients may opt out at any time by replying STOP to any message. After opting out, no further messages will be sent.
• Recipients may reply HELP for assistance or contact us directly at Info@StayKnownSystems.com or call (336) 649-4222.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except with the aggregators and providers of text message services used solely to deliver messages on behalf of our clients. All other uses of mobile data are strictly prohibited.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information or your clients' information to third parties. We may share information only in the following limited circumstances:

• Service Providers — we work with trusted third-party platforms (such as messaging and automation tools) to deliver our services. These providers are contractually obligated to protect your data.
• Legal Requirements — we may disclose information if required by law, court order, or government authority.
• Business Transfers — in the event of a merger or acquisition, your information may be transferred as part of that transaction.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. If you cancel your service, we will retain your data for a reasonable period before securely deleting it, unless required by law to keep it longer.

You may request deletion of your data at any time by contacting us at Info@Stayknownsystems.com.

7. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. We also use third-party tools such as Meta Pixel to measure the performance of our advertising.

You can instruct your browser to refuse cookies or alert you when cookies are being sent. However, some parts of our website may not function properly if you disable cookies.

8. Security

We use commercially reasonable measures to protect your information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at Info@Stayknownsystems.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the date at the top of this page. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

StayKnown Systems LLC
Clayton, NC
Email: Info@StayKnownSystems.com
Phone: (336) 649-4222